Where: National law courts facility.

When: In operation for 18 hours per day; serving 12 courts; supported by 60 FM staff in 8 different technical and soft service disciplines.

Who: The FM Manager needed a comprehensive system to manage 12 separate service contracts with diverse needs, complex logistics and SLA rules.

With whom: The government agent required 99.99% evidenced compliance.

Does: A Reactive Service Request System with SLA based response times. A job distribution system with a mix of handheld and manual distribution; A monitoring and reporting system to ensure SLA compliance; A finance system to track all costs and produce financial and performance reports.

How much effort: The system was delivered within 8 weeks -- using i2s Designers to configure the system using TheEngineeringPlatform™ toolset.

Why use i2s: The only solution found by the customer with the specific workflows; speed of delivery; and low configuration costs.

What for: To provide comprehensive control and visibility of the full service end-to-end.

Method: i2s Designers met with the business, analysed the requirements in detail over a 5 day period using incremental requirements definition progressions. Thereafter, the configuration was designed using the toolset. The system was configured using weekly client visibility sessions. Over a further 5 weeks, the configurations were delivered and signed off. In parallel, training artefacts were delivered to the customer and rolled out where possible. Final training was completed in the last week and the system was rolled out -- within 8 weeks.

Where: Large building components supplier.

When: In operation for 24 hours a day; serving building sites all over Europe; supporting large construction from local authority infrastructure to highly regulated specialist industrial manufacturers.

Who: The Operations Director needed a comprehensive system to manage stock flow within the plant, from manufacture to delivery and ePOD, requiring interface with manufacturing Robotics, Sales, ERP and Stock Management. Aided by rugged handhelds and long range barcode scanners for forklift drivers. End-to-end full data-management required with strict SLA and quality rules.

With whom: Customers and Manufacturer collaborating to attain massive quality and efficiency.

Does: An end-to-end Stock Management and fulfilment system with deep integrations into existing Robotics and Financial systems. Including scheduling, logistics and work management with a mix of handheld and office based systems; A monitoring and reporting system to ensure SLA compliance; Role oriented Dashboards track all events and produce quality and performance reports.

How much effort: The system was delivered within 10 weeks --including handheld evaluation and procurement -- using i2s Designers to configure the system using TheEngineeringPlatform™ toolset.

Why use i2s: No Off The Shelf solution could achieve the requirements without lazy/expensive compromises. TheEngineeringPlatform™ toolset was the only solution found by the customer -- capable of delivering the specific workflows while attaining high speed of delivery and low configuration costs -- without compromises.

What for: To provide comprehensive control and visibility of the full service end-to-end.

Method: i2s Designers met with the business, analysed the requirements in detail over a 10 day period using incremental requirements definition progressions. Thereafter, the configuration was designed by i2s Specialists using the toolset. The system was configured using weekly client visibility sessions. Over a further 8 weeks, the configurations were delivered and signed off. In parallel, training artefacts were delivered to the customer and rolled out where possible. Final training was completed in the last week and the system was rolled out -- within 10 weeks.

Where: A large hard services supplier operating in Baden Wuerttemberg, Southern Germany.

When: In operation during normal hours plus 24/7 emergency services; serving over 2,000 customers throughout the state.

Who: The CEO needed a system to manage complex scheduling, track asset maintenance, track material and people costs in a complex hard service environment. A comprehensive system to manage stock flow from stores to Engineers' vehicles and at customer sites. A full sales, invoicing, work management and billing system to very precise customer needs. Also an online portal for customers to track the service delivery, asset management and billing. The system required interfaces to the Financial Reporting system and real-time telemetry. All field force activity was managed through a tailored handheld UI including scheduling, route planning, material and asset management -- all UIs in German natürlich.

With whom: Over two thousand customers, mainly in the retail and manufacturing sector, operating under demanding, mission critical SLA contracts.

Does: An end-to-end Service Contract management, including asset and service fulfilment, scheduling, work management and complex billing based on time rules, materials used/assets delivered v. contract, service types. Role oriented Dashboards track all events and produce quality and performance reports.

How much effort: The system was delivered within 12 weeks -- in the German language -- using i2s Designers to configure the system using TheEngineeringPlatform™ toolset. Localization was done using a specialist agency in Cologne.

Why use i2s: The alternative was to use a number of disparate Off The Shelf packages whereby the customer would make big comprises requiring changing the company structure and strategy to suit the software companies. TheEngineeringPlatform™ toolset was used to maintain the customer's successful service delivery and efficiency strategy. The tried and tested customer workflows were maintained while attaining high speed of software delivery and low software configuration costs -- without compromises to the customer service delivery strategy.

What for: To provide comprehensive control and visibility of the full service end-to-end, including customer portals for collaboration, supervision and reporting.

Method: i2s Designers met with the business, analysed the requirements in detail over a 15 day period using incremental requirements definition progressions. Thereafter, the configuration was designed by i2s Specialists using the toolset. In parallel, the localization was organised. The system was configured using weekly client visibility sessions. With the project on track, the configurations were delivered and signed off. In parallel, training artefacts were delivered to the customer and rolled out where possible (in German). Final training was completed in the last week and the system was rolled out -- within 12 weeks for this particularly complex and comprehensive application.

Where: A well known electronics supplier building a new large fab facility.

When: During a major migration of technology orientation where our customer bid to be a leader with this new technology deployment.

Who: The Electronics Manufacturing company needed high visibility of progress and quality. They also needed to manage the complex distribution & scheduling of bespoke pipe manufacture, delivery, construction and walk-down -- a full lifecycle from CAD to fully functional, FAT accepted hand-over.

With whom: The Engineering company managing the projected bore responsibility for an on-time, within-budget, quality delivery.

Does: Coordinated all work scheduling, material supply and specialist personnel to efficiently deliver in line with major milestones and to ensure that quality was effected and demonstrable.

How much effort: A system was delivered within 12 weeks using i2s Designers in intense collaboration with the Customer and Engineering company to configure the system using TheEngineeringPlatform™ toolset.

Why use i2s: The Engineering company realised that no individual package or set of packages could adequately support the critical workflows involved. The TheEngineeringPlatform™ contained the fundamental components -- and also the configuration tools required to manage the complex workflows and intricate set of actor communications involved in the process.

What for: To provide comprehensive control, quality and visibility of the construction lifecycle end-to-end, including specialist software integrations (BIM, Primavera, SAP, etc.), customer portals, handheld apps, barcoding validation, inspection management, exceptions management, punchlist management and reporting.

Method: i2s Designers elicited all workflows and integrations and designed (in collaboration with the Engineering company) deployment techniques and context based training rollout for each discipline and contributing actor. Thereafter, the configuration was designed by i2s Specialists using the toolset. Integrations were organised with the relevant internal IT disciplines. The system was configured using weekly client visibility sessions. In parallel, training artefacts were delivered to the customer and rolled out where possible. The system was available for testing and training within 12 weeks for this particularly complex and comprehensive requirement involving hundreds of collaborating users and suppliers.